Customer Success Manager – BillReview IQ

Role Overview

The Customer Success Manager leads the management of large-scale, national, or international BillReview IQ client accounts on Legal-X and/or Legal eXchange. This position is accountable for strategic client relationship management, oversees complex service delivery, and drives customer retention and growth.

What You Will Do

Executes contract renewals, develops and delivers advanced stewardship reports, advises clients on bill review audit strategies, and identifies strategic cross-selling and business expansion opportunities.

Why It Might Be a Fit

The ideal candidate will have 8 years of related experience, a bachelor’s degree, and expertise in customer service, legal spend management, and insurance defense litigation.

Requirements

• Bachelor’s degree from an accredited college or university preferred
• Eight (8) years of related experience or equivalent combination of education and experience required
• Three (3) years legal spend management and/or litigated claims experience
• Demonstrates deep expertise in customer service and one or more of the following: legal spend management, insurance defense litigation
• Exhibits superior communication, leadership, and negotiation skills
• Ability to understand client needs, discuss alternatives and make recommendations and manage client expectations
• Technical skills for gaining in-depth product knowledge, including self-directed learning
• Shows advanced proficiency with Microsoft Office and complex reporting tools
• Ability to manage multiple high-priority projects in a dynamic environment
• Possesses exceptional analytical, strategic thinking, and interpersonal skills
• Ability to work in a team environment
• Ability to handle conflict and confront challenging issues in a fast work environment
• Ability to meet or exceed Performance Competencies