Customer Success Manager

Role Overview

The Enterprise Customer Success Manager owns Sedna’s most commercially significant customer relationships, managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co-owning commercial outcomes alongside Sales.

What You Will Do

Own a named portfolio of Premier and Strategic accounts, build and maintain executive-level relationships, produce and execute success plans tied to customer outcomes, run QBRs with commercial framing, and maintain deep product knowledge across Sedna Email, Prefix, and VMS.

Why It Might Be a Fit

Significant experience managing complex, high-value B2B accounts at a senior level, strong executive presence, and the ability to hold a relationship through difficult conversations, commercially fluent, and clear, structured communicator in writing and in person.

Requirements

• Significant experience managing complex, high-value B2B accounts at a senior level
• Strong executive presence and the ability to hold a relationship through difficult conversations
• Commercially fluent: able to read a renewal situation, understand what is driving it, and act with appropriate urgency without waiting to be asked
• Clear, structured communicator in writing and in person, comfortable presenting to senior stakeholders and leading commercial conversations
• Familiarity with Salesforce or equivalent CRM. Experience with tools such as Mixpanel or Snowflake is an advantage