Role Overview
The Enterprise Customer Success Manager owns Sedna’s most commercially significant customer relationships, managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co-owning commercial outcomes alongside Sales.
What You Will Do
Key responsibilities include account ownership, building and maintaining executive-level relationships, producing and executing success plans, running QBRs with commercial framing, and identifying and progressing expansion opportunities in collaboration with the AE.
Why It Might Be a Fit
The ideal candidate will have significant experience managing complex, high-value B2B accounts at a senior level, with a strong executive presence and the ability to hold a relationship through difficult conversations.
Requirements
- Significant experience managing complex, high-value B2B accounts at a senior level
- Strong executive presence and the ability to hold a relationship through difficult conversations
- A background in shipping, maritime operations, or global trade is strongly preferred
- Commercially fluent: able to read a renewal situation, understand what is driving it, and act with appropriate urgency without waiting to be asked
- Clear, structured communicator in writing and in person, comfortable presenting to senior stakeholders and leading commercial conversations
- Familiarity with Salesforce or equivalent CRM
- Experience with tools such as Mixpanel or Snowflake is an advantage
To apply for this job please visit job-boards.eu.greenhouse.io.
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