Customer Success Lead

Role Overview

Reporting to the Head of Customer Success, the Customer Success Lead is responsible for building and leading a high-performing Customer Success team that drives product adoption, client retention, sustainable revenue and market share growth across assigned customer segments.

What You Will Do

Build and lead a high-performance Customer Success team by hiring, developing, and coaching CSMs, translating OKRs into clear team and individual goals, fostering continuous learning, and embedding SEEK’s principles in every customer interaction.

Why It Might Be a Fit

Achieve commercial outcomes by aligning Customer Success activities with revenue priorities, guiding CSMs to identify expansion opportunities in partnership with Sales, and proactively managing renewal and churn risk across the portfolio.

Requirements

• Minimum 6–8 years total experience in Customer Success, Account Management, or closely related client-facing roles
• At least 3 years in people leadership (team lead or equivalent)
• Strong understanding of end-to-end recruitment processes, HR technologies, talent acquisition and candidate sourcing challenges
• Proven ability to coach, mentor and develop team members to mastery of their role
• High proficiency with Salesforce and Tableau (or similar BI tools)
• Excellent communication skills, with the ability to influence senior internal and external stakeholders and drive behavioural change at scale

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship
• Relocation assistance