Senior Field Enablement Manager, Post-Sales

Role Overview

This role is the strategic enablement partner to Post-Sales, accountable globally for helping Customer Success and Services leaders see where execution is limiting customer outcomes and retention, and for mobilizing what is needed to improve it.

What You Will Do

Be a trusted advisor to Post-Sales leadership, act as the embedded enablement partner to Customer Success and Services leaders, and co-own a quarterly readiness roadmap tied to the most important post-sales outcomes.

Why It Might Be a Fit

8+ years of experience in customer success or services enablement, CS or professional services leadership, customer experience, GTM strategy, or a similar role supporting a complex B2B SaaS organization.

Requirements

• 8+ years of experience in customer success or services enablement, CS or professional services leadership, customer experience, GTM strategy, or a similar role supporting a complex B2B SaaS organization.
• Strong business and financial acumen.
• Experience interpreting quantitative and qualitative performance signals and turning them into a clear point of view and actionable recommendation.
• Deep knowledge of enterprise post-sales motions, including handoff, onboarding and implementation, adoption, success planning, value realization, executive business reviews, risk management, renewal, and expansion.
• Experience integrating AI into enablement strategies to ensure we are driving change management through CS, services, and leader workflows.
• Strong executive communication and cross-functional influence, with the confidence to recommend priorities and tradeoffs in an ambiguous, fast-moving environment.
• Experience using CRM, customer success platforms, call intelligence, and enablement platforms to identify execution patterns, support coaching, and measure behavior change.

Benefits

• Benefits and perks for the whole self.
• Equal opportunity employer.
• Fair and equitable compensation practices.
• Incentive plans in addition to base salary.

Tagged as: Change Management