Senior Customer Success Manager (Enterprise)

On Site Full TimeAmsterdam, North Holland, NetherlandsSelection Lab

Role Overview

You will be the permanent strategic sparring partner of about 75 of our largest customers, organizations like KPN, Schiphol, DPD, Haskoning, and Carrefour. Your task in one sentence: make sure each customer selects better every six months than they did the previous six months, and that they see it themselves.

What You Will Do

You will drill down into the situation and feel the pain points and goals of each customer. You will understand the question behind the question and can put yourself in the shoes of the challenges they face. With your knowledge of recruitment and our platform, you will translate that into concrete advice on their selection process and our technology.

Why It Might Be a Fit

You will be responsible for customer meetings per segment, customer overview, retention, extensions, and new departments, new functions, interest in our AI agents. You will recognize it and bring Sales into position.

Requirements

  • 7+ years of experience in recruitment or talent acquisition
  • Experience as a recruitment manager, TA lead, or similar, at an organization with hundreds to thousands of employees
  • Experience with assessments in selection processes and knowledge of what they deliver in practice
  • Experience with AI and daily work with it
  • Ability to read data and make a story out of it
  • Fluent Dutch and English language skills

Benefits

  • Salary: €70,000 to €95,000 gross per year, including vacation pay
  • 25 vacation days, plus two extra free days
  • Possibility of pension buildup
  • Stock options (SAR)
  • Personal coaching
  • Free lunch on the office
  • Team outings and parties to celebrate our successes

To apply for this job please visit linkedin.com.

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