Customer Success Manager, MidMarket (US/LATAM)

Role Overview

As a Customer Success Manager, you will drive high customer retention and renewal rates, build and nurture strong relationships with key stakeholders, and manage a meaningful pipeline of critical high growth potential customers. You will work closely with account teams, marketing, and sales to identify upsell and cross-sell opportunities, and deliver unique customer experiences and value.

What You Will Do

Your main day-to-day responsibilities will include managing a renewal pipeline, working with account teams to identify upsell and cross-sell opportunities, and collaborating with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives.

Why It Might Be a Fit

To succeed in this role, you will need 3-5+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space. You will need strong pipeline management skills, a proven track record of building strong relationships, and the ability to deliver strong renewal results against a quota.

Requirements

• 3-5+ years of experience in Customer Success, Account Management, or a related role
• Strong pipeline management skills
• Proven track record of building strong relationships
• Ability to deliver strong renewal results against a quota
• General understanding of digital marketing technologies
• Experience with upselling customers and generating qualified leads

Benefits

• Unlimited PTO
• Health insurance
• Travel insurance
• Employee Assistance Program
• Employee Resource Groups
• Paid parental leave
• Relief Fund