Staff Customer Success Manager

Role Overview

As a Staff Customer Success Manager, you will serve as the strategic partner for our largest Italian-speaking customers, managing post-sales relationships and driving product adoption to create impactful outcomes.

What You Will Do

Primary responsibilities include managing post-sales relationships, driving product adoption, and delivering an exceptional customer experience.

Why It Might Be a Fit

Ideal candidates will have a genuine customer-first mindset, strong technical acumen, and experience managing large-scale enterprise accounts.

Requirements

• Full professional fluency in both Italian and English
• Proven experience managing large-scale enterprise accounts
• Exceptional written and verbal communication skills
• Experience with Totango or similar Customer Success platforms and Salesforce

Benefits

• Equity & Rewards
• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Time Off & Wellbeing
• Competitive leave benefits
• Gender-neutral parental leave
• Insurance & Financial Security
• Medical and insurance benefits
• Employee Assistance Program (EAP)
• Work Perks & Flexibility
• Global home office allowance
• Internet and mobile phone allowance
• Flexible benefits allowance