Customer Experience Team Lead

Role Overview

The Customer Experience Team Lead is responsible for supervising all aspects of a Sephora store’s sales floor, ensuring customer experience, and providing exceptional customer service. The role involves managing events, evaluating performance, and having an entrepreneurial spirit.

What You Will Do

Responsibilities include ensuring customer experience, executing Sephora’s sales model correctly, responding to customer comments, making room for innovation, managing events, evaluating performance, and providing necessary guidance.

Why It Might Be a Fit

The ideal candidate will have one to three years of experience in a similar role, excellent verbal and written communication skills, and the ability to influence business partners at all levels.

Requirements

• one to three years of experience in a similar role in a store with equivalent sales volume or equivalent internal experience
• excellent verbal and written communication skills
• ability to influence business partners at all levels with clarity and concision

Benefits

• comprehensive health and wellness benefits
• health insurance
• hourly rate varies between $21.10 CAD and $26.40 CAD