Customer Experience Team Leader

Role Overview

The Customer Experience Team Leader is responsible for supervising all areas of a Sephora store, ensuring customer experience, and providing exceptional customer service to meet and exceed company objectives.

What You Will Do

Key responsibilities include ensuring customer experience, executing the Sephora sales model correctly, responding to customer comments, and evaluating performance and development.

Why It Might Be a Fit

The successful candidate will have excellent verbal and written communication skills, the ability to influence business partners, and a proven ability to build teams.

Requirements

• 1-3 years of experience in a similar role in a store with equivalent sales volume or equivalent internal experience
• Excellent verbal and written communication skills, and the ability to influence business partners at all levels with clarity and concision
• Proven ability to build teams by attracting and selecting talented store managers who can train and develop team members to generate sales and provide exceptional customer service

Benefits

• Comprehensive social benefits for health and wellness
• Salary ranges from $21.10 CAD to $26.40 CAD per hour