Role Overview
As a Customer Success Manager, you will own a portfolio of enterprise and mid-market restaurant accounts, driving renewals, expansion, and retention by understanding customer pain points and translating them into clear value propositions.
What You Will Do
You will own the relationship, drive renewals and expansion, uncover real pain points, own account health, and advocate internally for customer feedback.
Why It Might Be a Fit
You’ll be a great fit if you have 5 years of experience in Customer Success, Account Management, or SaaS Sales, with proven experience in renewals, upsells, or cross-sells in a B2B SaaS environment.
Requirements
- 5 years in Customer Success, Account Management, or SaaS Sales
- Proven experience with renewals, upsells, or cross-sells in a B2B SaaS environment
- Strong discovery skills
- Commercial confidence
- Comfort juggling multiple accounts and competing priorities
Benefits
- Competitive salary
- Bonus/commission
- Stock options
- Health insurance
- Dental insurance
- Vision insurance
- Paid holidays
- Flexible work arrangements
To apply for this job please visit job-boards.greenhouse.io.
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