Role Overview
We’re looking for an experienced Customer Success Manager to work closely with our Enterprise and strategic customers. You’ll be their primary point of contact and trusted advisor, guiding them through their journey with our products. Success in this role is measured by customer health and retention.
What You Will Do
Partner with customers to understand their goals and business practices, then make sure they get the most value from our products. Use data to drive engagement and automate repetitive work.
Why It Might Be a Fit
You’ll thrive in a fast-paced, changing environment and like experimenting with new ideas. You want to help customers succeed and become ServiceCore champions.
Requirements
- 3–5 years of customer success experience at a growth-stage SaaS company
- Experience managing Enterprise or strategic accounts
- Strong project management and relationship-building skills
- A bias toward efficiency
- Curiosity and comfort with AI tools
- Hands-on experience with a modern CS tech stack
- Excellent written and verbal communication
- A strong team player who is also a self-starter and can work on your own
Benefits
- OTE (Base + Bonus) $100,000–110,000
- 14 company holidays in addition to unlimited PTO
- Healthcare, dental and vision insurance
- 401(k) w/ company match
- New computer and top-tier hardware
- A well-stocked kitchen in the Denver office
To apply for this job please visit servicecore.bamboohr.com.
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