Customer Success Manager, Mid Market

Hybrid Full TimeSanta Clara, California, United StatesServiceNow

Role Overview

Act as an advocate for customers, overseeing a portfolio to help them achieve business outcomes and foster adoption of ServiceNow products.

What You Will Do

Oversee customer outcomes, ensure technical health, identify criteria for assisting customers, promote customer success stories, and ensure maximum value from ServiceNow investment.

Why It Might Be a Fit

Experience in leveraging AI, 5+ years of experience in customer professional services, ability to provide independent comprehensive services, and experience resolving issues through analysis.

Requirements

  • 5+ years of experience providing customer professional services or related business support
  • Ability to provide independent comprehensive services
  • Experience resolving issues through analysis
  • Experience in working collaboratively
  • ServiceNow accreditations or certifications a plus

To apply for this job please visit jobs.smartrecruiters.com.

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