Now on Now Go To Market Sr. Manager

Role Overview

Drive Now on Now GTM execution and field activation, expanding how ServiceNow’s Customer Zero story is embedded across Executive Briefing Centers (EBCs), strategic customer engagements, workshops, industry events, webinars, and other high-impact GTM motions.

What You Will Do

Design and execute scalable GTM motions that increase customer engagement with Now on Now, building strong partnerships across Sales, Solution Consulting, Global Solutions, Marketing, Customer Success, and other GTM organizations.

Why It Might Be a Fit

Translate ServiceNow’s Customer Zero experience into compelling customer stories, connecting our internal use of ServiceNow products and AI to customer priorities, business challenges, measurable outcomes, and strategic transformation opportunities.

Requirements

• 10+ years of relevant experience
• 7+ years in go-to-market strategy, solution consulting, product marketing, sales strategy, customer engagement, or a related function within enterprise technology
• GTM Expertise: Demonstrated experience developing and executing programs that connect product capabilities, customer needs, and field sales motions.
• ServiceNow Knowledge: Strong understanding of the ServiceNow platform, product portfolio, and value proposition, with the ability to connect technology capabilities to business outcomes.
• Executive & Customer Engagement: Experience working with senior executives, customers, sales leaders, and technical practitioners, with the confidence to facilitate strategic conversations and influence across organizational boundaries.
• Storytelling: Strong ability to translate complex technology and transformation initiatives into clear, compelling business narratives appropriate for executive and customer audiences.
• Cross-functional Leadership: Proven ability to lead through influence and successfully orchestrate initiatives across Sales, Solution Consulting, Product, Marketing, Customer Success, and other matrixed organizations.
• AI & Enterprise Technology: Strong understanding of enterprise AI, automation, workflow transformation, and emerging technology trends, with the ability to articulate their relevance to customer transformation.
• Analytical Skills: Strong analytical and problem-solving capabilities with experience using engagement, customer, and business data to identify trends, prioritize opportunities, and measure program impact.
• Communication: Exceptional written, verbal, and presentation skills, with the ability to communicate effectively with audiences ranging from practitioners to senior executives.
• Adaptability: Comfortable operating in a fast-moving environment where priorities, technology, and customer needs evolve quickly.
• Education: Bachelor’s degree in business, marketing, technology, or a related discipline, or equivalent practical experience. MBA or advanced degree preferred.

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