Principal Customer Success Manager

Role Overview

Join our growing Customer Success Team to help valued customers achieve their strategic objectives and obtain maximum value from their investment in the Armis Platform.

What You Will Do

Lead adoption and implementation plans for platinum-level customers, understand customer use cases, and provide recommendations to improve security posture and platform utilization.

Why It Might Be a Fit

We’re looking for individuals who are passionate about making customers successful, with strong communication and presentation skills across technical and executive audiences.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
• 8+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
• 5+ years experience in network engineering, architecture, support, or design
• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments
• Strong communication and presentation skills across technical and executive audiences
• 3+ years experience in IT, security, healthcare tech, or similar environments
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures

Benefits

• Base pay of $137,501 – $180,950
• Equity (when applicable)
• Variable/incentive compensation
• Benefits
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Tagged as: Compensation Design