Senior Customer Success Manager (Armis/Veza)

Role Overview

The Sr CSM serves as the business liaison between the customer and all cross-functional teams, including Executive, Product Management, Engineering, Sales, Training, and Enablement. The role involves owning a portfolio of customers, building and maintaining success plans, and driving customer adoption and configuration.

What You Will Do

Responsibilities include owning a portfolio of customers, building and maintaining success plans, understanding customer use cases, providing recommendations, ensuring deployment and configuration, guiding customers through adoption, staying current on third-party integrations, and identifying risk early.

Why It Might Be a Fit

To be successful in this role, you have a Bachelor’s degree in Computer Science, Information Systems, or a related field, or relevant certifications, and 7+ years of experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH)
• 7+ or more years of experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
• 7+ or more years of experience in network engineering, architecture, support, or design
• 5 or more years of experience in service delivery or technical account management in post-sales or pre-sales environments
• 3 or more years of experience in IT, security, healthcare technology, or similar environments
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
• Experience managing a broad portfolio of accounts with minimal oversight, and sound judgment about where your time creates the most value
• Hands-on use of AI tools in daily work, and the ability to learn new technology quickly
• Strong communication and presentation skills across technical and executive audiences
• A track record of identifying risk early and driving it to resolution, including accounts where the path forward was not obvious
• Experience mentoring or enabling other CSMs, formally or informally

Benefits

• Base pay of $102,300 – $159,850
• Equity (when applicable)
• Variable/incentive compensation
• Benefits
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs