Senior Customer Success Manager – Federal

Role Overview

Partner with initial customers to drive product value, develop trusted advisor relationships with executive sponsors, and work with internal teams and customers to drive adoption, engagement, and growth.

What You Will Do

Evolve and iterate on customer onboarding strategy, adapt to product changes, and communicate these strategically to stakeholders, act as the voice of the customer, and gather customer feedback.

Why It Might Be a Fit

Requires 5+ years of account management, implementation, or sales experience in software/SaaS, with prior experience supporting Federal customers, and experience in explaining technical solutions, establishing goals, and improving customer experience.

Requirements

• 5+ years of account management, implementation, or sales experience in software/SaaS
• Prior experience supporting Federal customers
• Experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
• Experience supporting deployments with large enterprise customers
• Process focused with strong problem-solving ability
• Experience building strong internal and external relationships, including with senior-level executives throughout companies
• Diplomatic, tactful, and poised under pressure
• Voracious appetite to learn and grow
• Completed a Bachelor’s degree
• Willing to travel 10-25% of the time

Benefits

• Base pay of $113,700 – $175,000
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Tagged as: Compensation Design