Senior Marketing Operations Manager

Hybrid Full TimeSydney, New South Wales, AustraliaServiceNow

Role Overview

The Enterprise & Field Marketing organization in ServiceNow is responsible for driving revenue growth, adoption, and customer success across all direct and indirect sales channels. As a high-performing APAC team, we’re looking for a highly organized, goal-oriented, self-directed professional to be a senior player across our APAC marketing insights and operations function.

What You Will Do

Own end-to-end marketing operations strategy for an assigned portfolio of APAC markets or programs, continuously unlocking growth, effectiveness, and efficiency. Act as a trusted advisor to in-market marketing leaders on planning & budgeting, rhythm of business, insights & action planning, and process/automation/AI adoption.

Why It Might Be a Fit

To be successful in this role, we need someone who has demonstrable success operating across multiple markets or regions in dynamic, complex environments, with a proven ability to create consensus and influence without direct authority.

Requirements

  • Bachelor’s degree (Marketing or Commerce, MBA well regarded) and 12+ years of overall experience, or an advanced degree with a marketing emphasis and equivalent experience
  • Demonstrable success operating across multiple markets or regions in dynamic, complex environments, with a proven ability to create consensus and influence without direct authority
  • Ability to work independently, think, plan, and problem-solve strategically in a fast-paced, high-growth environment with a firm focus on execution within deadlines
  • Experience in leveraging AI and applying critically thinking to work processes, decision-making, or problem-solving
  • Excellent, prescriptive communication and storytelling skills to deliver information across sales and marketing leaders as well as junior team members
  • Extreme attention to detail, time management, and organizational skills
  • Comfort working with a variety of stakeholders across Sales, Product, Customer Success, and other functions
  • Keen understanding of SaaS markets, business models, and buyer personas
  • Data-driven, with experience using CRM and/or marketing automation software (Advanced MS Excel mandatory; advanced Power BI well received)
  • Experience managing budgets and vendors to deliver effective marketing programs across multiple markets

Benefits

  • Dental insurance
  • Vision insurance
  • Health insurance
  • Paid time off
  • Retirement plan
  • Learning budget
  • Parental leave
  • Wellness programs
  • Visa sponsorship
  • Relocation assistance

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