Role Overview
We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform.
What You Will Do
Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis, build strong customer relationships, guide the customer through the implementation phase, and deliver use cases and value.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in a related function with direct customer facing, advocacy and engagement experience in post-sales, systems engineering, professional services or client management functions, ideally in Customer Success.
Requirements
- Fluent in English and German (spoken and written)
- 5+ years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales, systems engineering, professional services or client management functions, ideally in Customer Success
- 3+ years experience in network engineering, architecture, support, or network design capacity
- 2+ years experience working in Security/Healthcare/automotive/Retail/OT
- Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems
- Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid holidays
- Vacation time
- Sick leave
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
- Visa/relocation support
- Remote flexibility
- Stipends
- Bonus/commission
To apply for this job please visit jobs.smartrecruiters.com.
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