Role Overview
The Senior Technical Customer Success Manager will manage a portfolio of up to 30 accounts throughout their lifecycle with Armis, building strong customer relationships, guiding customers through implementation, and delivering use cases and value to maximize customer satisfaction and growth.
What You Will Do
The Senior Technical Customer Success Manager will manage a portfolio of up to 30 accounts, build strong customer relationships, guide customers through implementation, and deliver use cases and value to maximize customer satisfaction and growth.
Why It Might Be a Fit
The Senior Technical Customer Success Manager will be responsible for overall health and retention of assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
Requirements
- Fluent in English and German (spoken and written)
- Possess exceptional verbal, written, social, presentation, and interpersonal skills.
- 5+ years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales, systems engineering, professional services or client management functions, ideally in Customer Success.
- 3+ years experience in network engineering, architecture, support, or network design capacity
- 2+ years experience working in Security/Healthcare/automotive/Retail/OT
- Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
- Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.
To apply for this job please visit jobs.smartrecruiters.com.
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