Customer Success Manager

Role Overview

As a CSM Team Customer Success Manager, you’ll play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.

What You Will Do

You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results.

Why It Might Be a Fit

You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan.

Requirements

• 2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred
• A customer value, ROI, and business outcome-driven mindset
• Skills in product training, and comfortable ‘re-re-selling’ the customer on ServiceTitan
• Strong de-escalation and problem-solving skills.
• Highly skilled in written and verbal communication
• Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution
• Self-motivated and able to work effectively in a remote setting
• Highly organized and detail-oriented
• Project management skills and experience are a plus.
• Exceptional organizational and time management skills
• Empathetic with a customer-focused approach
• Passion for phone-based customer interactions

Benefits

• Flextime
• Recognition
• Support for autonomous work
• Comprehensive onboarding program
• Leadership training
• Bonusly
• Peer-nominated awards
• Medical, dental, and vision insurance
• Parent and siblings’ insurance
• Wellness benefit
• Office massage
• Parental leave and support
• Financial planning tools
• Employee Assistance Program services

Tagged as: Financial Modeling, Project Management