Customer Success Manager

Role Overview

ServiceUp is building its Customer Success function and hiring Customer Success Managers to run it day to day. The role involves owning a portfolio of customer accounts, getting them live, and keeping them there. The goal is to drive revenue by ensuring customers get value from the platform.

What You Will Do

Run onboarding for accounts, become an expert in the product, take the handoff from Sales, drive each account to adoption, run operational business reviews, and identify expansion opportunities.

Why It Might Be a Fit

The ideal candidate has 4+ years of experience in Customer Success at a B2B SaaS company, experience in the Fleet industry, and a record of improving retention and adoption.

Requirements

• 4+ years in Customer Success at a B2B SaaS company
• Experience in the Fleet industry
• A record of improving retention and adoption
• Experience in a usage-based or transaction-based revenue model
• Comfort with data
• Hands-on use of AI tools
• Strong organization and project management

Benefits

• Competitive pay with equity
• Medical, dental, and vision coverage
• Flexible PTO and company holidays
• Remote-friendly setup with home office support
• Learning and development budget
• Wellness stipend
• Paid parental leave