Customer Success Manager – Retail

Role Overview

We are looking for a Customer Success Manager to accompany several retail stores in the use and adoption of our technological solutions. The role combines account management, performance analysis, and regular presence on the ground.

What You Will Do

Manage and accompany clients, pilot the relationship with several stores and their headquarters and store teams, understand their business and operational challenges, and develop the adoption of our solutions.

Why It Might Be a Fit

You have at least 3 years of experience in client accompaniment, account management, solution deployment, or commercial performance, and experience in retail or large distribution is essential.

Requirements

• At least 3 years of experience in client accompaniment, account management, solution deployment, or commercial performance
• Experience in retail or large distribution
• Good level of English (B1-C1) with the ability to communicate orally in English
• Organized, autonomous, and able to manage multiple accounts simultaneously
• Ability to analyze indicators, propose concrete actions, and mobilize different stakeholders