Customer Success Manager

Role Overview

Settlor is a fast-growing software company seeking a Customer Success Manager to manage a portfolio of enterprise-level accounts, actively connecting with users to support their adoption of our platform, overcome obstacles, and ensure they fall (and stay) in love with our software.

What You Will Do

In this role, you will be the bridge between our customers and our product, ensuring long-term success and driving the continuous evolution of our platform. Your day-to-day responsibilities will include driving customer engagement, delivering strategic resolution, leading training and adoption, influencing product evolution, and managing content & administration.

Why It Might Be a Fit

This is a high-growth position; the opportunity to take on new responsibilities, to learn new skills, to move up into more strategic, creative positions is almost certain and likely to happen sooner rather than later.

Requirements

• SaaS Experience: 1 to 3 years of proven experience specifically in a Customer Success role for a SaaS company.
• The “Startup Mindset”: You are comfortable with autonomy, thrive in a fast-paced environment, and are willing to wear multiple hats.
• Relationship Building: You build and maintain key user relationships and actively work to establish strong connections with new users.
• Technical Aptitude: You have proficient computer skills and the proven ability to learn new software quickly.
• Strategic Communication: You have excellent written and verbal communication and customer service skills.
• Collaborative Execution: You work effectively across functions, communicate openly, take feedback constructively, and contribute to a positive, accountable team culture, even under pressure.
• Detail Discipline: You have a sharp eye for details, catch issues before they become problems, and maintain high standards of accuracy without losing sight of broader goals.
• Passion for Organization: You have a love for using programs and resources to manage lists of priorities, agendas for meetings, taking notes, tracking and following up on deliverables and ensuring everyone is on the same page.
• Team-oriented: You work well with others, take feedback constructively, and contribute to a positive team environment.

Benefits

• Competitive Pay: $70,000 to $85,000 base salary
• Growth: Rapid career progression as we scale our customer base and our company.
• Health and Wellness: We offer full health benefits (medical, dental, and vision) and 401(k) retirement plans
• Work-Life Balance: Flexible time-off program that empowers work-life balance.
• Dress Code: Come as you are. Shorts, hoodies, and t-shirts are great—just no smelly sandals.
• Office Culture: Background music, afternoon board games, puzzle tables, and a fully stocked snack kitchen (plus occasional breakfast burritos for good behavior!).
• Prime Location: A quick scooter ride to RiNo, and steps away from local coffee, breweries, golf simulators, a dog park, Beat the Bomb, and Topo Designs HQ.