Customer Success Manager

Role Overview

As a Customer Success Manager, you will support customers in making them truly successful by providing them with good service and making them aware of the full benefit of our platform. You will develop your own customer base and work closely with Sales, Support, Product, and other teams.

What You Will Do

Your main responsibilities will be to build close relationships with customers, show them how to use our products in their daily lives, and propose suitable solutions to increase usage and reduce the risk of cancellations.

Why It Might Be a Fit

You will have the opportunity to work in a close, focused team and contribute to making the school day sustainable through digital solutions that create real added value in everyday school life.

Requirements

• Experience in proactive customer success
• At least three years of experience in customer success
• Knowledge of product adoption, churn prevention, and upselling
• Feeling for upselling and cross-selling
• Experience with SaaS
• Language skills: fluent German, confident in communication with customers in Austria, and very good English
• Experience with a CRM: Salesforce or HubSpot
• Clear and precise communication
• Team player with drive
• Experience in a scale-up is a plus

Benefits

• Purpose & social added value
• Flexibility & modern work
• Work environment & collaboration
• Benefits in everyday life
• Vacation & free time
• Remuneration & framework conditions