Role Overview
The Customer Success Manager will ensure customer happiness and bring parcel claiming for online shops into the 21st century. The role involves onboarding new customers, owning the customer relationship, driving value and adoption, and keeping churn at zero.
What You Will Do
The Customer Success Manager will be responsible for regular KPI reviews, analyzing claim volumes and refund rates, and advising customers on how to get the most out of claim.me and its features.
Why It Might Be a Fit
The ideal candidate will have experience in customer success, account management, or customer service, and will be able to build lasting relationships with customers and feel responsible for their success.
Requirements
- At least 2 years of experience in customer success, account management, or customer service
- Fluent(C1+) English and C2 German language skills
- Experience with business analytics tools (e.g. Looker) is a plus
Benefits
- Flexible & Hybrid Work
- Company lunches twice per month
- Corporate benefits platform
- German & English language courses
- Mission Zero: Climate-neutral and long-term impact
To apply for this job please visit jobs.smartrecruiters.com.
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