Daktela and AI Automation Manager

Role Overview

You will be the technical lead of the Daktela system for the entire department, overseeing user role management, fronts, tickets, and individual communication channels.

What You Will Do

You will set up and tune AI voicebots, chatbots, and mailbots, including their conversation scenarios and connection to the internal knowledge base, and ensure quick resolution of technical incidents.

Why It Might Be a Fit

You will have space to set up and tune AI voicebots, chatbots, and mailbots, including their conversation scenarios and connection to the internal knowledge base, and receive the backing of a stable Czech internet leader and a high degree of autonomy.

Requirements

• practical experience in managing a contact center system
• knowledge of Daktela being an advantage
• ability to work with AI automation tools
• logical connection of technical tool capabilities with real needs of colleagues from the operation
• ability to handle factual and calm communication with internal users in the team as well as with technical support from an external supplier
• understanding of how Daktela data is sent over API and ability to navigate their flow to reporting

Benefits

• stable Czech internet leader
• high degree of autonomy