Role Overview
Support franchise partners across EMEA, helping them maximize the value of digital products. Act as the main customer contact for technology-related topics.
What You Will Do
Drive digital growth projects, customer adoption initiatives, and manage customer relationships, retention, and satisfaction.
Why It Might Be a Fit
Ideal background: 5-7+ years in Customer Success, Technical Account Management, Consulting, or Technical Project Management. Experience in SaaS or digital platforms.
Requirements
- 5-7+ years in Customer Success, Technical Account Management, Consulting, or Technical Project Management
- Experience in SaaS or digital platforms
- Strong stakeholder management and customer-facing experience
- Comfortable working with Product and Engineering teams
- Knowledge of CRM platforms, analytics, Scrum/Agile, and software release processes
- Exposure to APIs, Postman, CMS platforms, Confluence, or LaunchDarkly is a plus
To apply for this job please visit linkedin.com.
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