Role Overview
The Customer Service Officer efficiently handles diverse inquiries from customers and business partners about stock, lead times, orders, and directs requests to relevant teams.
What You Will Do
Perform order entry, maintenance, and enquiry management accurately and in a timely manner, along with other duties as assigned.
Why It Might Be a Fit
Must be able to bend, reach above one’s head, and occasionally lift to a maximum of 16kg. Ability to work in a phone-intensive environment and manage a high volume of calls per day.
Requirements
- Knowledge of Oracle, Salesforce and Microsoft Suite preferred.
- High School Certificate required, bachelor’s degree preferred.
- Minimum of 2 years’ experience in customer service, sales, or other highly interactive service roles.
- Clear, professional, and concise written and verbal communication skills.
- Proficient, adaptable computer skills and ability to learn new systems quickly.
- Basic mathematical skills.
- Self-motivated with strong organisational skills and the ability to manage competing priorities.
To apply for this job please visit shawinc.wd1.myworkdayjobs.com.
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