Customer Experience Associate, Prediction Markets

Role Overview

Join Robinhood in building the future of finance, serving as the voice of the customer, and helping users understand and navigate products with clarity and confidence. The Customer Experience team’s mission is to serve as the voice of the customer, helping users understand and navigate our products with clarity and confidence.

What You Will Do

Support customers across support channels, explain event contracts in plain language, resolve account and trading issues, stay calm during live-event spikes, and collaborate on escalations and feedback.

Why It Might Be a Fit

Experience in support, strong communication and problem-solving, adaptability and tool proficiency, schedule flexibility, and licensing and location requirements.

Requirements

• Experience in support
• 1-2+ years of experience in customer support, customer operations, or a related role, preferably in a fintech, brokerage, crypto, trading, or regulated environment
• Strong communication and problem-solving
• Adaptability and tool proficiency
• Schedule flexibility
• A Series 3 license is preferred (or the ability to obtain it within 30 days of hire)

Benefits

• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not
• Lifestyle wallet – a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces