Customer Experience Team Lead, Money

Role Overview

Join us in building the future of finance. Our mission is to democratize finance for all. We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact.

What You Will Do

Help develop a team of customer experience representatives delivering support directly to our customers. Provide ongoing coaching and performance feedback to drive strong customer outcomes and team development.

Why It Might Be a Fit

Strong coaching and leadership skills with a passion for developing frontline talent. Excellent written and verbal communication skills. Proven ability to operate in a fast-paced, high-volume environment while managing competing priorities.

Requirements

• Strong coaching and leadership skills
• Excellent written and verbal communication skills
• Proven ability to operate in a fast-paced, high-volume environment
• Strong analytical and problem-solving skills with attention to detail
• Flexibility in scheduling to support business needs

Benefits

• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
• Lifestyle wallet – a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.