Role Overview
As a Customer Operations Analyst, you will act as a key driver of operational excellence and client satisfaction, troubleshooting friction points, investigating systemic issues, and partnering closely with teams across the business to fix problems at their root.
What You Will Do
Deliver successful data capture for projects and payment instructions, handle complaints, provide appropriate solutions and alternatives, and track key performance metrics to make data-driven decisions.
Why It Might Be a Fit
We’re looking for a proven track record in Payments and Customer Operations, with a strong understanding and passion in customer experience, and a willingness to work collaboratively to fix problems.
Requirements
- Proven track record in Payments and Customer Operations
- Previous experience in Legal and/or Payments sectors
- Strong understanding and passion in customer experience
- Ability to investigate and get to the root cause of problems
- Collaborative working style
To apply for this job please visit shieldpay.teamtailor.com.
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