Senior CS Operations Manager SaaS (f/m/x)

Join Shiftmove as a Senior CS Operations Manager to drive operational excellence and customer success in the French market.

Requirements

• Multiple years in Customer Success Operations, Revenue Operations, or a comparable CS analytics or process-focused role.
• Proven ability to design, optimize, and scale customer lifecycle processes in a subscription-based SaaS environment.
• Strong analytical capability with experience owning complex KPI frameworks, retention metrics, and executive-level insights.
• Deep familiarity with CX technology stacks, including CS platforms, CRM, billing, support, and workflow tools.
• Ability to turn ambiguous, complex problems into clear, structured, and measurable processes.
• Experience working closely with Customer Success, Sales, RevOps, BI, and Product teams.
• Clear, concise, and credible communicator, comfortable influencing directors and senior stakeholders.
• Fluent French (C2) and strong professional English (C1).

Benefits

• 19 meal vouchers per full month worked, for €9, funded 50% by the company and 50% by the employee
• 50% reimbursement of your public transportation subscription (upon submission of receipt/invoice)
• Access to various discounts and perks through our CE platform
• Coverage under the company’s group health insurance plan
• 25 days of paid leave per year, based on a five-day workweek
• 5 extra days of paid leave per year, in addition to statutory vacation days
• Up to two days of remote work per week (after successful completion of the probation period and with manager approval)