Key Account Manager – Logistics Experience Mandatory

Role Overview

As an Account Manager, you will serve as our clients’ trusted advisor by providing strategic guidance on operational and product-related issues. You will be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term business and revenue growth.

What You Will Do

Responsibilities include building deep and nurturing long-term relationships with clients, expanding relationships with existing clients, analyzing customers’ performances to drive growth, and collaborating with cross-functional teams to develop and deliver comprehensive solutions.

Why It Might Be a Fit

You need to be great at networking and passionate about customer satisfaction, retention, and growth. You should be able to quickly resolve issues and problems faced by clients and deal with complaints.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field (Master’s degree preferred)
• 3+ years of sales or account management experience (preferably in e-commerce and/or e-fulfillment)
• Knowledge of and experience in CRM systems
• Excellent communication, negotiation, and interpersonal skills
• Demonstrated ability to lead and motivate a team
• Fluent in English; proficiency in Arabic is an advantage
• Proficiency in MS Office, CRM software, and data analysis
• In-depth experience in Customer Relationship Management
• Strong work ethic and a customer-centric mindset
• Excellent communication and presentation skills