Customer Success Manager, SMB – Mexico

Role Overview

The Customer Success Manager will play a pivotal role in supporting customer engagement and growth initiatives, working closely with customers to ensure they feel empowered, supported, and successful while using our platform.

What You Will Do

The CSM will develop and maintain relationships with assigned customers, conduct regular check-ins, understand customers’ businesses, and make strategic recommendations to help them succeed. They will also assist with customer education, conduct product walkthroughs, drive product adoption, and manage accounts to drive upsells, cross-sells, and successful renewals.

Why It Might Be a Fit

We are looking for a customer-centric individual with a passion for helping clients achieve their goals, strong interpersonal and communication skills, and experience with customer success and CRM tools.

Requirements

• Fluency in English and Spanish
• 1-3 years of experience in a customer success or client-facing role, ideally in SaaS
• Strong interpersonal and communication skills (both written and verbal)
• Experience with customer success and CRM tools (e.g., Salesforce, Vitally, Zendesk, Gainsight)
• Automotive industry experience is a plus
• Customer-centric mindset with a passion for helping clients achieve their goals
• High emotional intelligence (EQ) and empathy, with the ability to build strong relationships
• Strong time management and organizational skills
• Problem-solving mindset with a focus on delivering customer value
• Ability to thrive in a dynamic, fast-paced startup environment
• Self-directed, motivated, and continuously learning

Benefits

• Health & Wellness: Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date, Short term and long term disability, Employee assistance program, Reimbursement for a personal health and wellness membership
• Time Off: 11 paid holidays, Flexible time off – take the time off you need!
• Giving Back: Matching donations for approved charitable organizations, Group volunteer efforts