Director of Revenue Operations

Role Overview

Join ShopMy, a unicorn company transforming e-commerce by building the infrastructure for human-led curation at scale. As Director of Revenue Operations, you will own the planning, forecasting, and operational infrastructure behind the Success organization, helping to retain brands, deepen product adoption, and grow subscription and performance revenue across the existing customer base.

What You Will Do

You will lead annual and quarterly Success planning, forecasting, compensation planning, and segmentation & capacity building. You will also standardize processes from Sales-to-Success handoff through onboarding, adoption, renewal, and expansion, and act as Success’s primary operational partner.

Why It Might Be a Fit

We are looking for a Director of Revenue Operations with 7+ years of experience in RevOps, CS Ops, or BizOps, with real ownership of post-sale performance. You should have led planning, forecasting, retention analysis, and capacity modeling, and have designed and rolled out variable comp plans.

Requirements

• 7+ years in RevOps, CS Ops, or BizOps
• Led planning, forecasting, retention analysis, and capacity modeling
• Designed and rolled out variable comp plans
• Strong modeler, comfortable in spreadsheets, Salesforce, and BI tools (SQL a plus)
• Built processes customer-facing teams actually use, and can influence across Success, Sales, Finance, Product, and technical teams
• Communicate clearly with executives and ICs, and enjoy moving between strategy and execution

Benefits

• Equity in ShopMy
• Monetize Your Influence – Every employee builds and grows their own ShopMy page
• 401(k) with Company Match – 3% employer contribution, fully vested
• Healthcare Coverage – Medical, dental & vision benefits, including a 100% employer-paid medical option and dependent coverage
• Mental Health Support and More – We offer employees and their dependents virtual mental health support, urgent care, and primary care visits at no cost
• Flexible PTO – Take the time you need, including your birthday off
• 13 Company Holidays
• 14 Weeks of Paid Parental Leave
• Remote-First Culture with an NYC HQ – Some teams may have different location requirements
• Workplace & Wellness Stipends – Support for wellness, home office needs, and a Wellhub membership
• Disability & Life Insurance – 100% employer-paid
• Health Care FSA/HSA
• Annual Company Offsite
• Quarterly Team Co-Locations

Tagged as: Compensation Design, Excel, Forecasting, Salesforce, SQL