Role Overview
The Customer Success Manager is a field position that supports our growing business by providing excellent customer support to increase, and maintain, customer loyalty that delivers continual product retention and customer feedback scores at or ahead of promoted classification.
What You Will Do
Support new and existing Siemens Healthineers customers with implementations, training, and troubleshooting. Develop adoption strategies that focus on best practice change management and monitor the onboarding of customers towards to increase the use of our Point of Care (POC) products.
Why It Might Be a Fit
The ideal candidate will have 4+ years of work history as a medical technologist, point of care coordinator, respiratory therapist, or nurse, and experience project management within a hospital or laboratory setting.
Requirements
- Bachelor’s degree or equivalent in a biological science, nursing, or respiratory therapy
- 4+ years of work history as a medical technologist, point of care coordinator, respiratory therapist, or nurse
- Point of care testing experience, either end user or oversight
- Experience project management within a hospital or laboratory setting
- Specific experience using Blood Gas analyzers
- Outstanding oral, written and presentation communication skills
- Ability to demonstrate strategic critical thinking and focused, executable decision making
- Highly organized, able to manage multiple tasks and projects simultaneously
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
To apply for this job please visit onehealthineers.wd3.myworkdayjobs.com.
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