Role Overview
The Customer Success team partners with leading global businesses to drive adoption of Sift’s Digital Trust & Safety solutions. The team is subject matter experts on Sift’s products and their customers’ needs, cultivating trusted relationships that turn product usage into measurable business outcomes.
What You Will Do
Support a portfolio of accounts, diagnose customer needs, contribute to product adoption, advocate for customers, and support strategic business reviews.
Why It Might Be a Fit
Must-haves: 3+ years of experience in a customer-facing Customer Success, Account Management, or similar role, strong critical thinking and problem-solving skills, ability to build trusted relationships with customers and represent their needs internally, experience leveraging AI/LLM tools, and strong customer-facing communication skills.
Requirements
- 3+ years of experience in a customer-facing Customer Success, Account Management, or similar role
- Strong critical thinking and problem-solving skills
- Ability to build trusted relationships with customers and represent their needs internally
- Experience leveraging AI/LLM tools (e.g., ChatGPT, Claude, Cowork) for day-to-day work
- Strong customer-facing communication skills
Benefits
- Competitive total compensation package
- 401k plan
- Medical, dental and vision coverage
- Flexible lifestyle wallet
- Learning & development reimbursement
- Flexible time off
- Company Mental Health Days
To apply for this job please visit jobs.ashbyhq.com.
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