Commercial Customer Success Manager

Role Overview

We’re looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

What You Will Do

Strategic Account Management, Analytics Expertise, NDR Growth, Customer Advocacy, Success Plans, Educational Initiatives

Why It Might Be a Fit

Strong analytical skills, excellent communication and interpersonal skills, demonstrated ability to manage and grow customer accounts, experience with SQL, data visualization tools, and cloud-based analytics platforms

Requirements

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field
• 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
• Strong analytical skills with a proven ability to solve complex problems using data
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
• ETL experience
• Experience implementing production business intelligence solutions
• Startup experience

Benefits

• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office