Role Overview
This is an in-office role based out of our New York and San Francisco office. The Digital Customer Success Manager will help scale success across our growing commercial book of business. The role involves owning a high-volume portfolio of mid-market customers who are leveraging Sigma to move from static dashboards to live, AI-powered workflows.
What You Will Do
Manage a high-volume portfolio of mid-market accounts through scalable engagement models, drive rapid time-to-value through efficient coordination of self-serve onboarding, training, and enablement programs, and monitor customer health dashboards to identify churn risk and expansion readiness.
Why It Might Be a Fit
The ideal candidate will have 4+ years of customer success experience in SaaS, with a track record managing high-volume customer portfolios, and will be able to analyze customer usage data and translate insights into action.
Requirements
- 4+ years of customer success experience in SaaS
- Demonstrated ability to analyze customer usage data and translate insights into action
- Proficiency with customer success platforms (e.g., Gainsight, Vitally, Totango)
- Experience building or refining repeatable playbooks and scalable CS processes
- Familiarity with data analytics and business intelligence concepts
- Strong project management skills with the ability to run multiple workstreams simultaneously without dropping context
- Excellent written and verbal communication, particularly in asynchronous and digital-first settings
- Bachelor’s degree in Business, Computer Science, or a related field
Benefits
- Equity
- Generous health benefits
- Flexible time off policy
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
To apply for this job please visit job-boards.greenhouse.io.
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