Role Overview
Sigma Computing is seeking a Customer Success Manager with a deep understanding of analytics and business intelligence to join their team. This role is critical for ensuring customers maximize the value they derive from Sigma’s platform, with a focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.
What You Will Do
The successful candidate will build and maintain strong relationships with decision-makers and influencers within the customer base, leverage analytics expertise to guide customers in optimizing their use of Sigma’s platform, and develop and implement strategies aimed at maximizing NDR.
Why It Might Be a Fit
The ideal candidate will have a strong analytical mindset, excellent communication and interpersonal skills, and a proven ability to manage and grow customer accounts, specifically focusing on net dollar retention.
Requirements
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
- 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
- Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
- Strong analytical skills with a proven ability to solve complex problems using data.
- Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
- Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
- Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
Benefits
- Equity
- Generous health benefits
- Flexible time off policy
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
To apply for this job please visit job-boards.greenhouse.io.
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