Customer Success Manager – SaaS

Role Overview

The Customer Success Manager is responsible for ensuring customers achieve their expected outcomes while using the company’s products or services. They act as the primary point of contact, guiding customers through the onboarding process, ensuring they successfully implement and optimize their solutions.

What You Will Do

The CSM will be responsible for account management, onboarding & training, advocacy & support, product adoption & optimization, customer retention & growth, and reporting & metrics.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in customer success, account management, or similar customer-facing roles in a SaaS company, with a solution-oriented mindset and leadership skills to align teams and stakeholders to achieve success goals.

Requirements

• 5+ years in customer success, account management, or similar customer-facing roles in a SaaS company
• Experience in delivering contract renewal cycles, adoption strategy, and success programs
• Leadership skills to align teams and stakeholders to achieve success goals
• Fluent in French and English

Benefits

• Flexible hybrid work set up
• Flexible working hours
• Framework status with RTT
• Health Insurance 100% covered
• Meal Vouchers (Ticket restaurants)
• Tailor-made onboarding and skills development program
• Regular events to maintain a good atmosphere
• Permanent role
• Base salary: 50/55K€ depending on assessed level of autonomy
• Variable component: up to 3K€ upon 100% achievement of objectives defined with your manager