Customer Success Manager

Role Overview

Signpost AI is seeking a personable, organized, and driven Customer Success Manager to help customers get the most out of our AI answering, receptionist, and digital marketing services.

What You Will Do

Serve as the main point of contact for a book of customer accounts, run regular check-ins, spot customers at risk of canceling, and introduce services that fit each customer’s business.

Why It Might Be a Fit

You’ll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.

Requirements

• 2+ years in customer success, account management, or another customer-facing role with a book of accounts
• A track record of keeping customers who wanted to leave
• Strong communication skills and a confident, personable phone presence
• The ability to build trust quickly with busy small business owners
• Strong organization and follow-through across many open items at once
• Experience working in a CRM
• The ability to think critically, solve problems, and work independently
• Professional fluency in English

Benefits

• Base salary of $50,000 – $60,000
• Commission on customer saves and upgrades