Role Overview
As a Customer Success Manager for the Netherlands, your primary focus is to make our customers successful in how they run their accountancy processes on Silverfin. You build deep, trusted relationships with our key Dutch accounts – accounting firms – and guide them through onboarding, process transformation and long-term adoption.
What You Will Do
Your responsibilities include acting as the main point of contact for Dutch customers, leading onboarding journeys, understanding customer processes, delivering onboarding sessions, and monitoring customer usage.
Why It Might Be a Fit
You will be successful in this role if you have a strong understanding of Dutch accountancy practices, experience in customer-facing roles, and excellent communication and interpersonal skills.
Requirements
- Strong understanding of Dutch accountancy practices, legislation, and workflows
- Experience in an accountancy environment or within the accounting/fintech industry
- Experience in customer-facing roles such as onboarding, implementation, consulting, customer success, or account management
- Passion for technology and improving the way accountancy firms work
- Excellent communication and interpersonal skills
- Strong organisation, project management, and time-management skills
- Fluency in Dutch and English
Benefits
- Competitive rewards package with benefits tailored to your role
- Company-wide Wellbeing Days off each month
- Hybrid setup with a minimum of two days a week in the office
- Flexibility to accommodate unexpected events
To apply for this job please visit linkedin.com.
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