Customer Success Manager – SMB

Role Overview

The Customer Success Manager, SMB will play a key role in building strong, lasting relationships with existing customers, leading the development and execution of a long-term Account Strategy for customers, focusing on both retention and growth.

What You Will Do

Manage and grow long-term partnerships with clients, understand customers’ business goals, and proactively support achieving those goals using Similarweb solutions, lead the commercial relationship with the customer, and continuously identify and lead upsell opportunities.

Why It Might Be a Fit

The ideal candidate has 3+ years of proven commercial experience as a CSM or Account Manager for software or internet-based solutions, excellent communication and presentation skills, analytical thinking, and ability to influence and resolve customer issues.

Requirements

• 3+ years of proven commercial experience as a CSM or Account Manager for software or internet-based solutions
• Excellent communication and presentation skills
• Analytical thinking and can extract value from the data
• Ability to influence, confidently handle objections, and resolve customer issues
• Experience in consultative sales processes in large, complex prospect organizations
• Experience in presenting to and interacting with senior management of prospect organizations
• Team player, able to effectively interact with colleagues and business partners across the company

Benefits

• 5 weeks of vacation
• Birthday day off
• 3 sick days
• Multisport