Role Overview
The Customer Success Manager (CSM) is a vital member of the SMB Team, working closely with various internal teams and serving as a trusted advisor to our small and medium-sized business clients through a consultative approach.
What You Will Do
Primary Point of Contact: Serve as the main contact for all users on the account, identifying client pain points and defining client success. Client Onboarding & Training: Manage the onboarding process, provide comprehensive training, and boost engagement with Similarweb’s offerings.
Why It Might Be a Fit
The CSM’s ability to build relationships with clients and help them derive significant business value from our solutions is essential for maintaining long-term client engagement with Similarweb.
Requirements
- Customer Success (or Account Management) Experience
- Relationship Building
- Analytical Skills
- Presentation Skills
- Team Collaboration
- Proactive & Results-Oriented
Benefits
- Competitive compensation packages
- Regular team outings and happy hours
- Career growth opportunities
- Diversity and inclusivity
To apply for this job please visit job-boards.greenhouse.io.
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