Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will own a portfolio of complex, strategic customers and partner with them to achieve their business objectives, maximize the value of their investment in Simpplr, and build long-term successful partnerships.

What You Will Do

Key responsibilities include developing and executing success plans, driving adoption and measurable business value, partnering with customers to define success metrics, and navigating complex stakeholder environments.

Why It Might Be a Fit

The ideal candidate combines strong commercial acumen with technical curiosity and a proactive mindset, and has experience managing complex, enterprise customers across either North America or EU Region.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field
• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role within a B2B SaaS environment
• Proven experience managing complex, enterprise customers across either North America or EU Region
• Experience leading Executive Business Reviews (EBRs/QBRs) and presenting business value, strategic recommendations, and success plans to executive stakeholders
• Strong commercial acumen with a track record of driving customer retention, growth, and long-term partnerships
• Technically savvy with the ability to understand product capabilities, integrations, and customer use cases, and translate technical concepts into business value
• Highly proactive with a demonstrated ability to anticipate customer needs, identify risks and opportunities early, and drive actions to successful outcomes with minimal direction
• Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health benefits package
• Flexible work arrangements, including remote options
• Opportunities for professional development and career growth
• Dynamic and collaborative work environment with a focus on innovation and creativity