Role Overview
The Customer Success team at Singular is responsible for managing the customer relationship, coordinating internally with product, marketing, and other teams, and driving product adoption and customer growth. The Customer Success Manager will be responsible for a select portfolio of enterprise customers and will act as the primary business point of contact for all clients.
What You Will Do
The key activities of the Customer Success Manager will include developing and delivering a roadmap to success, managing the customer relationship, partnering with the Sales team, and leading the process for aligning marketing executives with their goals.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in Management Consulting or Customer Success, strong leadership skills, and the ability to understand data sets and leverage data to drive customer outcomes and adoption.
Requirements
- 5+ years of experience in Management Consulting or Customer Success
- Experience in working with complex technologies, several different stakeholders across different divisions
- Strong leadership skills
- Impressive executive presence and communication skills
- Extremely data-driven
- A proven track record in a consulting role and a customer-facing environment
- Industry experience would be to your advantage, but is not necessary
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or retirement plan
- Paid time off (vacation, sick leave, etc.)
- Flexible work arrangements (remote work, flexible hours, etc.)
To apply for this job please visit jobs.ashbyhq.com.
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