Senior Customer Success Manager

Role Overview

The Customer Success team here at Singular is the central touchpoint for our biggest and most advanced customers, orchestrating the post-sales customer lifecycle in partnership with Solutions Engineers, Account Executives and Singular’s critical Operational departments highlighted by R&D, Product and Support. You’ll be responsible for managing the customer relationship, coordinating internally with product, marketing, and other teams.

What You Will Do

You’ll be the quarterback for a select portfolio of enterprise customers responsible for driving impactful outcomes and growth. You’ll act as the primary business point of contact for all of your clients and serve as a trusted consultant on their behalf.

Why It Might Be a Fit

We are looking for a Customer Success Manager who is passionate about customers and the ways in which they use data to drive results. You will have the opportunity to help some of the world’s most influential companies solve their toughest data problems.

Requirements

• Ideally 5+ years of experience in Management Consulting or Customer Success
• Experience in working with complex technologies, several different stakeholders across different divisions
• Strong leadership skills, Impressive executive presence and communication skills
• Extremely data driven. This means you have the ability to understand data sets and leverage this data to drive customer outcomes and adoption
• A proven track record in a consulting role and customer facing environment. Ability to leverage your business acumen to assess client needs and drive outcomes is critical to success in this role
• Industry experience in the performance marketing ecosystem would be to your advantage but not mandatory
• Extensive experience understanding, conceptualizing and communicating technical concepts is required
• Working knowledge of marketing databases, APIs, and providing useful insights from large data sets is preferred
• Expertise in leading meetings with strong presentation skills will play a big role in your success here at Singular
• Excellent collaborator with the skills needed to engage across multiple teams to drive the outcomes needed to ensure success