Role Overview
As a Customer Success Manager, you will own a portfolio of enterprise accounts and be responsible for their retention, adoption, and health. You will engage with customers at project kickoff and remain their constant point of continuity across their entire lifecycle with Sirion.
What You Will Do
Your responsibilities will include developing and executing success plans, driving adoption across stakeholders, leading Executive Business Reviews, and owning gross revenue retention and account health.
Why It Might Be a Fit
This role requires excellent executive communication and relationship-building skills, experience with Customer Success platforms and CRM, and a track record of driving measurable value realization with senior stakeholders.
Requirements
- 5+ years in Customer Success, account management, or a comparable customer-facing role within enterprise B2B SaaS
- Demonstrated ownership of retention (GRR) and adoption outcomes for a portfolio of enterprise accounts
- Track record of driving measurable value realization with senior, cross-functional stakeholders such as Legal, Procurement, Finance, or Operations
- Experience identifying and qualifying expansion whitespace and partnering with Sales on handoff, without carrying a sales quota
- Excellent executive communication and relationship-building skills, including leading business reviews with senior audiences
- Proficiency with Customer Success platforms (e.g., ChurnZero, Catalyst, Gainsight) and CRM (e.g., Salesforce)
- Bachelor’s degree or equivalent practical experience
Benefits
- Benefits package
To apply for this job please visit linkedin.com.
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